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A CUSTOMER IS THE MOST IMPORTANT VISITOR IN
OUR PREMISES
HE IS NOT DEPENDENT ON US
WE ARE DEPENDENT ON HIM
HE IS NOT AN INTERRUPTION IN OUR WORK
HE IS THE PURPOSE OF IT
HE IS NOT AN OUTSIDER TO OUR BUSINESS
HE IS A PART OF IT
WE ARE NOT DOING HIM A FAVOUR BY SERVING HIM
HE IS DOING US A FAVOUR
BY GIVING US A CHANCE TO SERVE HIM
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MAHATMA GANDHI
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CO-OPERATIVE
PRINCIPLES
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VOLUNTARY
AND OPEN MEMBERSHIP
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| DEMOCRATIC
MEMBER CONTROL
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| MEMBER
ECONOMIC PARTICIPATION
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| AUTONOMY
AND INDEPENDENCE
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| EDUCATION,
TRAINING AND INFORMATION
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| CO-OPERATION
AMONG CO-OPERATIVES
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| CONCERN
FOR COMMUNITY
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| Principles have
been accepted by congress at International Co-operative alliance held on
23-9-95
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